HomeFix Custom Remodeling
HomeFix Custom Remodeling Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeFix Custom Remodeling has 1.9 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality product, Salesman showed up on time.
Cons: Customer service, Apparently dishonest sales process, High pressure and way too long meeting.Recent recommendations regarding this business are as follows: "do NOT use".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeFix Custom Remodeling has 1.9 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality product, Salesman showed up on time.
Cons: Customer service, Apparently dishonest sales process, High pressure and way too long meeting.Recent recommendations regarding this business are as follows: "do NOT use".
Most users want HomeFix Custom Remodeling to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
They Stink
User's recommendation: do NOT use
Home fix and Custom remodeling (HCR) “run and I do mean run” this is not the company to do your roof
- Salesman showed up on time
- Customer service
Preferred solution: Deliver product or service ordered
Scam!
- Harrassing employees
Preferred solution: Leave people alone! Stop posting your scam jobs on FB groups.
INFERIOR WORKMAN SHIP
- Installers
Preferred solution: Full refund
Resolved: Paid the cancellation fee
Homefix contacted me and resolved my issue. Thanks Homefix, customer service is definitely a high priority.
We were given a presentation along with a walkthrough inspection of our roof. After he wrote down a ridiculous high ball estimate he knew we wouldn’t take he scribbled a lower high ball estimate he said was only good for right then and there. It’s still 10000 more than what a local company would charge. We accepted the offer.
After a few days we received some high hospital bills for our new baby and realized we couldn’t afford to do both. We asked to postpone the project for a few years when we spoke to rep but he said there was only a 3 day window and we would have to pay 25% to cancel. We were one day after.
Customer service offered a couple of refinancing options but ultimately we were forced to pay the fee and pay them not to replace the roof. So for the quarter of the amount they don’t get our future business and we will not recommend them.
- Quality product
- Customer service
- Sales process
- High pressure and way too long meeting
Preferred solution: Full refund
Scam, door to door with scam pitch.
SIding and Window repair
- Quality product
Shady sales tactic
Preferred solution: Let the company propose a solution
Homefix does not sub the work out
Non-existent customer service/communication
My personal experience with this company went south right after the contract was signed. Install didn't start until 3 months later.
There were many cancelled deliveries/install dates. I talked to Andy several times and stated my dissatisfactions with the lack of communication from the company. I had to chase these people around to get information. I was offered a "discount" in lie of posting positive reviews and displaying a sign on my front yard.
After, a couple of emails and calls they told me I no longer need to write the reviews. I could never, in good conscience recommend this company for services to neighbors, family or friends.
The contractors the company hires to do the jobs are good at what they do, but don't clean up the trash or remaining material from the job site until the job is completed. My neighbor sent me pictures of my home to show material left on my roof, there were pieces of trash and material scattered all over my property as well. I am a reasonable person and I understand that while some of the delays were weather related and therefore out of anyone's control.
The rest baffles me.
Also, they will tell you they "specially train" their installers. The truth is, they sub the work out to smaller companies. I have nothing, but respect for the gentleman who installed the siding.
Apart, from the disarray left during the install. He and his crew, cleaned up everything once the job was finished.
- Apparently dishonest sales process
- Customer service
Preferred solution: Let the company propose a solution
We are very happy we choose HomeFix
Terrible company
We had new siding put on our home in 2012. At the time, I didn't realize that the salesman who claimed to be the nephew of the owner; which was lie #1, miss measured.
The back of our house is just about all over sized windows which go from floor to ceiling. So, we were over charged. We have a 100 yr warranty on the siding and labor. In Aug.
2016, I started calling Home Fix to have someone come out and look at our siding. The siding was sorta bubbling and pulling away from the house and when it would get wet, the color was coming off and it was now a very dull color. I had kept a piece of the siding in my garage to compare it to what was on the house and 4 years later, there is a very different shade of red. I was very persistent in trying to have this issue resolved.
To make a long story short, we did get new siding in June 2018 but not until after talking to several people and I had to call them 2 - 3 times per month for over 16 months. And each person I spoke to told lie after lie. At one point, I was told that our siding was a custom color and they no longer carried it. Lie #2 The manufacture who came out to investigate and told me that they had a warehouse full of it.
We were also told in the beginning that they don't subcontract any of their work. Lie #3. I asked why the J channels were not being replaced to the only installer who spoke English and not very well and he first told me that he wasn't given any. When I point out 2 boxes of J channels, he then told me that they don't replace them.
So, for now anyway the siding looks good but the J channels which surrounds the windows are real dull. After they left, I re parked my car in front of my garage. Because it was getting dark, I didn't check their work that night. The next morning, I got into my car to leave for work which was my first day back to work after having surgery and realized that I had a flat tire.
I had to call my husband at work and have him come home to change my tire. I would have done it myself but the surgery I had was on my hand. I dropped off the tire to have it repaired and after work, I picked it up. I was told that I had a nail in the tire and it was the exact nail that was used on the siding.
When I got home, I walked my drive way and picked up 8 nails in the drive way around the area that I park my car and 2 in the grass. After dinner, I walked my property and found 2 empty pepsi cans, 3 cigarette butts (Marlboro non menthol), several small pieces of siding and a water bottle that was more than half full with a yellow substance. Now, we can all guess what this yellow substance was. Also, when I complained about the J channels, one of them called me a "F____ing English in Spanish.
I took Spanish years ago but can only speak a little Spanish. I do understand some Spanish words. Several days later, I found many small white screws in my grass and come to find out, they are the screws that hold up my gutters. They only replaced maybe half of them.
BTW, the gutters they put on my house back in 2012 were POS. They are the lowest quality. They weren't even installed correctly. They weren't put on level and we originally had 5 down spouts.
They only installed 4 so, they over fill now when it rains. Oh and they almost rolled their pick up truck in my drive way as they were leaving. The pick up truck was top heavy with the old siding. I wish I had video taped this because it was hilarious.
I have no idea how they made it down my road which is hills and many bends in the road without wrecking. After all of this, no one even called me from Home Fix to see if I was satisfied. They could care less. I would have called them about this last installation but I'm so done with Home Fix.
I am so mad that I know I wouldn't be able to hold a professional conversation with them. The money we paid them, I would have been better off just setting fire to it. I could not recommend Home Fix for any home remodeling. I hope to never have to talk to anyone from Home Fix.
I do have pictures on my cell phone but because I'm computer illiterate, I can't figure how to get the pictures off my phone and onto my computer. I will figure it out and write another review the pictures.
- Customer service
- Installers
Preferred solution: Give call backs to customers after installation, stop lying, stop making customers jump through hoops to have repairs or replacements done when the product is defective, don't make people have to wait more than 2 months without resolving the issue.
Dishonest - tried to scam an active duty soldier and his wife! Do not let them in your home!
Michael Anthony of Homfix Custom Remodeling tried to scam my husband (an active duty soldier) and me (his chronically ill wife) into purchasing a new roof based on lies and badgering. He based his price $17500 on the 25 square roof.
He lied and said we was a partner (1 of 6) in the company. He promised to manipulate the finance company to keep our payments at $150 (which he had no power to do). We repeatedly asked him to leave our home – I was in the middle of a lupus flare and was about to pass out). I explicitly told him I was feeling pressure and badgered.
He didn’t leave. The 45-minute sales pitch turned into 4 hours. When I had our roof measured and came back with a much smaller number than 25 squares and found out that he is not even listed on the company website – he tried to back track, that he said 23.5 squares, that the pitch of our roof made the number much higher than I thought. He was an investor ect.
I told him that I wanted the same price per square he was offering about $700 but for the actual size of our roof. I was having an actual roofer measure our roof and when I got the size in writing he would honor it or I would let the world know he was trying to scam us. He snarled at me that the deal was off, and the new price would be $24,000 and I could put that in writing. He ended with “And please don’t call my company”.
Of course, then when he tried calling my husband’s and my cellphones we didn’t answer which lead to another person in the company calling both cellphones and leaving a message because their “representative” called them and I should call back A.S.A.P. Of course, I didn’t. I wouldn’t buy a new roof from them if it was only a $1. Michael Anthony and the whole company is dishonest.
How low does a sales rep have to be to try and take advantage of a U.S.
military member and his chronically ill wife? Do not let these people into your home!
Roof replacement
well our roof is coming to end of life span. we were having 4-5 estimates done.
homefix was first to come to our home. Salesman was Vince Delquie. It was a long meeting and a lot of flipping pages on his ipad. By the end of the hour, it was the 29,000 estimate, but since they are opening a new area, tonight only 14,800 for our roof.
We again told him, we were getting several estimates and he would need to leave his paperwork.
He got mad and picked up all his stuff and left. Was not a good experience, and did not show a very professional side for the company.
- Salesman showed up on time
- High pressure and way too long meeting
Preferred solution: change your sale tactic
Company not honoring warranty
Purchased windows for house, few years later all windows are discoloring, one to the extent that you can't see out of window. Contacted Homefix they gave me a 50 year plus warranty on the original contract.
Now they are telling me they won't cover the glass and I have to pay to replace it. That would make the individual cost per window close to $1000. I could have had the best windows available installed for that price.
How can this company sell a product and then claim they are not responsible for it? Very disappointed that this company has turned out to be so disrespectful to their customers with such poor business practices and not honoring a warranty they promote.
Preferred solution: replace all windows with better product or give full refund
Replace roof
my husband and I had them to come out and give us an estimate of our roof and we told the guy that we was gonna get another estimate and he tried to get my husband to sign a 3day wait paper and if they had not heard from us in 3days that mean we want them to do the job and we would owe them a certain amount of money I told him want no one signing anything and then he kept on and on giving different figures military discounts and so on we told him don't worry just go we want be dealing with scammers or someone trying to get over on us.
Companies Similar to HomeFix Custom Remodeling
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Same thing happened to me. I called them for siding and they did a terrible job, the nails they used were so long that it protruded through my drywall inside the house.
They damaged my Deck and mcuh more. The managers are extremely Rude. One guy even told me that please stop monitoring what the installers are doing.
I am so pissed. Do not ever use this company.
I have read your review and want to help.We have reached out privately to request your home address so we can investigate and assist. Please also feel free to reach out to our Communications Manager directly. His name is Will Hess and he can be reached at whess@homefixcr.com.